Terms & Conditions

All items hired by Castle Balloons (“CB”) are hired on the following conditions.


It is recommended that you take out your own insurance from the time of delivery to the time of collection.

The hirer assumes all responsibility once items are in their possession.

All items must be returned back in the condition they were received in; and must be handled with care at all times.

Unless agreed by ‘CB’, all décor items are for indoor use only. All electronics / letters / numbers must be locked away overnight.

If stored in a locked marquee, please ensure they are away from the sides to avoid water damage in the event of heavy rain.


Deliveries and collections will be made between 8am-6pm Monday - Sunday unless otherwise agreed.

An additional 50% is charged to collect on Bank Holidays or Public Holidays.

Please provide a representative to meet the driver at delivery and collection to ensure the items are checked in and out.

All items must be moved to one location by the client for collection and assistance is required to load them. Please ensure this will be available.



With the ‘Collect & Return’ option, collection is on a Friday morning and return is on the following Monday morning. There is some flexibility here if required.

Failure to ‘Collect & Return’ at the agreed time slot (detailed within your invoice) will result monies retained from your deposit. (£15 per 30 minutes outside the time slot).

Photographic ID must be provided on collection and a security deposit cheque or bank transfer of up to £500 is required. This cheque isn’t banked and will be returned once the letters/numbers are safely returned.


A non-refundable deposit of 50% is required to secure the hire items.

Our items are unique and one of a kind, therefore once you have booked them, we can’t offer them to another client. Cancellation of a confirmed booking will incur a percentage fee of the Invoice total.

  • Less than SIX months: 50% of the balance
  • Less than TWO months: 75% of the balance
  • Less than TWO weeks: 100% of the balance


The balance is payable ONE month in advance of your event.

A security deposit is to be received prior to the event.

All shortages, damages and losses will be charged for at FIVE times the hire value, so please take care of the hire items whilst they are in your possession.

If you have any questions at all, please contact us directly.